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At the time of purchasing any products that are listed on the Platform, You will be visiting the product description page which will set out whether the product is returnable or not. The products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned while the products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. The Platform at its discretion may not accept returns of any Product for reasons, including but not limited to, the products being sold under any offer, promotion or discount, if the product being returned is not in good condition, etc.

Blisskart shall not be liable or accountable for accepting returns in the circumstances where You have: (a) not followed the process of initiating returns as provided in this Policy and in other communications to You, (b) returned a shipments with wrong product, extra product or missing products,, and (c) acted in a bad faith or fraudulent manner. Further, in the event of abuse of the Platform or the Platform policies which include excessive returns, high claim percentage or refusal to accept shipments, indication of any fraudulent or suspicious activity or behavior on our Platform or association with any such activity or behavior, including where your user metrics such as your claim rate, return rate etc., are higher than the average rate of the other users on our platform (“Abuse of Platform Policies”); Blisskart at its sole discretion not accept any return initiated by You or compensate you for wrong/damaged/missing products. Blisskart shall at its sole discretion not accept any return initiated by You or compensate you for wrong/damaged/missing products.

With respect to products that are identified as ‘non-returnable’ on the product display page, you will be allowed to exchange such products subject to applicable policies of the platform. In the event that a product for which only exchange is available as per the product description page, the user can opt for a ‘call me back’ option and the returns will be enabled for that user if it is found that the return has been initiated for genuine reasons, at the sole discretion of Meesho.

🔄 Refund & Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase.

Items must be returned within 7 to 14 days of delivery.

Items must be unused, unwashed, and in their original packaging with all tags attached.

Proof of purchase (order number or email confirmation) is required.

2. Non-Returnable Items

Certain categories are non-refundable for hygiene or safety reasons:

Innerwear and intimate apparel.

Perishable items or final-sale/clearance items.

3. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

Contact us within 48 hours of receiving the delivery.

Provide your order number along with clear photos or an unboxing video showing the issue.

We will inspect the request and dispatch a replacement or issue a full refund at no extra cost to you.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be credited back to your original payment method within 5–10 business days.

For Cash on Delivery (COD) orders, refunds are typically processed via bank transfer or store credit.

5. Return Shipping Costs

If the return is due to our error (damaged/wrong item), Blisskart covers the return shipping cost.

If the return is due to a change of mind, the customer is responsible for the return shipping fees.

Contact Information

For any questions regarding privacy practices or return requests, reach out to us:

Customer Support Email: [email protected] (Update with your active email)

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Terms and conditions

1. Acceptance of Terms

​By accessing or placing an order on Blisskart, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Shipping/Return Policies.  

​2. Purchases & Payments

​All prices are listed in local currency and are subject to change without prior notice.  

​We reserve the right to refuse or cancel any order for reasons including pricing errors, stock availability, or suspected fraudulent activity.  

​3. Shipping & Delivery

​Delivery timelines are estimates and depend on courier availability.  

​Blisskart is not responsible for shipping delays caused by incorrect delivery addresses or third-party logistics.  

​4. Returns & Refunds

​Returns and replacements are governed by our Refund Policy.  

​Customers may be required to present order details and proof (such as images or unboxing video) for damaged or defective items.  

​5. Intellectual Property

​All content on this website, including logos, images, text, and graphics, is the property of Blisskart and protected by applicable copyright laws.

​6. Contact Information

​For questions regarding these terms, contact customer support at:

​Email: [email protected]

Privacy Policy

1. Information We Collect

When you visit or make a purchase from Blisskart, we collect the following types of information:

Personal Details: Name, email address, phone number, shipping and billing address.

Order Details: Products purchased, order dates, payment status, and transaction history.

Technical Data: IP address, browser type, device information, and site interaction via cookies to enhance your shopping experience.

2. How We Use Your Information

We use your personal data to:

Process and deliver your orders.

Communicate order updates, tracking information, and customer support responses.

Prevent fraudulent transactions and secure our platform.

Send promotional offers and updates (only if you have opted in).

3. Sharing Your Information

We do not sell or rent your personal information. We only share necessary data with trusted third parties to fulfill services, including:

Payment Gateways: To securely process credit/debit card or online transactions.

Logistics & Couriers: To ship and deliver your items.

Analytics Providers: To understand website performance and improve user experience.

4. Data Security

We implement standard security measures (including SSL encryption) to keep your personal data safe. However, no online method of transmission is 100% secure.

5. Your Rights

You have the right to access, update, or request the deletion of your personal data. To make a request, please contact our support team.

📦 Shipping Policy

1. Order Processing Time

All orders are processed within 3to 5 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped, along with tracking information.

2. Shipping Rates & Delivery EstimatesShipping OptionEstimated Delivery TimeCost

Standard Delivery3 –7Business DaysStandard Rate / Free on orders above specified minimumShipping OptionEstimated Delivery TimeCost

Tier 2 and Tier 3 Cities / Rural Areas:5 to 10 business days.


3. Order Tracking

Once your package is handed over to our courier partner, you will receive an email and/or SMS with a Tracking Link and Tracking Number. You can use this number to check the live status of your shipment.

4. Address Changes & Undelivered Packages

Correct Address: Please ensure your shipping address, pincode/zip code, and contact number are accurate during checkout.

Incomplete Address: Blisskart is not responsible for packages delivered to incorrect or incomplete addresses provided by the buyer.

Failed Delivery: If a package is returned to us due to multiple failed delivery attempts or an incorrect address, reshipping charges may apply.

5. Damaged or Lost Shipments

​If your order arrives damaged, please keep all packaging materials and original box, and contact us within 24 hours with photos or an unboxing video.

​If your package is delayed or marked as delivered but not received, please contact customer support immediately so we can coordinate with the courier partner.

🔄 Refund & Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase.

Items must be returned within 7 to 14 days of delivery.

Items must be unused, unwashed, and in their original packaging with all tags attached.

Proof of purchase (order number or email confirmation) is required.

2. Non-Returnable Items

Certain categories are non-refundable for hygiene or safety reasons:

Innerwear and intimate apparel.

Perishable items or final-sale/clearance items.

3. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

Contact us within 48 hours of receiving the delivery.

Provide your order number along with clear photos or an unboxing video showing the issue.

We will inspect the request and dispatch a replacement or issue a full refund at no extra cost to you.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be credited back to your original payment method within 5–10 business days.

For Cash on Delivery (COD) orders, refunds are typically processed via bank transfer or store credit.

5. Return Shipping Costs

If the return is due to our error (damaged/wrong item), Blisskart covers the return shipping cost.

If the return is due to a change of mind, the customer is responsible for the return shipping fees.

Contact Information

For any questions regarding privacy practices or return requests, reach out to us:

Customer Support Email: [email protected] (Update with your active email)

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